Abishek Shastry

Group Product Manager, Shopping Experience Dell.com

Pre-Conference Summit: The Customer Retention Summit

2:20 PM Panel Discussion: Driving Customer Engagement Through The Use Of ChatBots

As machine learning continues to become more sophisticated and accessible, applications for this technology continue to crop up. Chatbots have huge potential for retail and they are being adopted with various degrees of success. Hear how different brands deploying ChatBot in an effort reduce costs while improving the customer experience. Panelists will discuss strategies for:

Determining if ChatBots are really worth the investment, will it result in cost-savings?
Assessing the risks to the customer experience and determining how to improve
Shaping your ChatBot strategy—What are the goals?
Assessing how Chatbots might fit into your current business model

Main Day Two - Digital & eCommerce Transformation

4:35 PM Using AI and Machine Learning To Improve UX

Check out the incredible speaker line-up to see who will be joining Abishek .

Download The Latest Agenda