Web Team Demo Site

August 06 - 09, 2024

JW Marriott, Palm Springs, CA

1.888.482.6012

Benjamin Tilton

Director Of Product & Project Management for Stores Williams-Sonoma

Ben leads product management for Williams Sonoma, Inc., which includes West Elm, Pottery Barn, and Williams Sonoma.  He plays a key role in driving the company’s product strategy, with a focus on creating and optimizing experiences that span the customer journey from online to in store.

He has over 10 years of experience in the management consulting, strategy, and eCommerce spaces, always with a focus on creating and building innovative customer experiences.  Prior to Williams Sonoma, Ben led eCommerce at a startup, headed strategy and product management at MyHabit (an Amazon company), and worked with a variety of clients at Monitor Deloitte.

He holds an MBA from the Tuck School of Business at Dartmouth and a Bachelor of Science from Carnegie Mellon University.  Originally from Columbus, Ohio, Ben is now based in New York.  In his spare time, he loves to travel internationally, cook, and play and watch sports, while reminiscing about his mediocre division 3 football career.

Main Day One - eCommerce & Omni-Channel Growth Strategies

4:05 PM Case Study Remix: Re-purposing Retail: New Store Concepts That Are Driving Online and Offline Sales

Retailers are inundated with new technology and a constant pressure to reinvent the retail environment. Chasing the next bright and shiny object can often lead to wasted dollars and a friction-filled customer experience. In this revealing session, find out how retailers are wading through the technology, design and experiential options to determine the concepts that work for their brand and their customer.
Learn:
  • Testing the viability of a new feature with your customer base quickly
  • Getting buy-in and funding for R&D and innovation
  • Scaling up or down to fit your current needs
  • Using customer feedback to inform design and technology decisions

Check out the incredible speaker line-up to see who will be joining Benjamin.

Download The Latest Agenda