Web Team Demo Site

August 06 - 09, 2024

JW Marriott, Palm Springs, CA

1.888.482.6012

Rob Mills

SVP, Chief Information and Strategy Officer Tractor Supply

Rob Mills is the Senior Vice President, Chief Information and Strategy Officer for Tractor Supply Company (NASDAQ: TSCO).  A highly-respected digital and technology executive, Rob has a distinguished career spanning more than 20 years across strategic planning, digital channels, and operations leadership in customer-oriented environments. Rob joined Tractor Supply in February 2014, where he has made substantial impacts on IT performance, ecommerce platform stability, and merchandising analytics. Upon joining Tractor Supply Company, he initiated a major overhaul to IT and Engineering operations, including consolidating and streamlining roles, implementing an on- and off-shore development model, and establishing career development paths to maximize his team’s potential. Rob also developed a comprehensive three-year technology plan to manage the rapid and aggressive expansion of both the retail and ecommerce business. 

Prior to joining Tractor Supply Company, Rob was the Chief Information Officer for Ulta Beauty, where he supported the growth of over 400+ retail locations, accelerated their ecommerce growth, introduced mobility and CRM capabilities throughout the organization and modernized their ERP solution. Rob also served as the Vice President, Chief Information Officer for the online business unit at Sears Holdings Corporation where he was a member of the Sears and Kmart merger team and instrumental in managing the consolidated technical roadmap to ensure a seamless transition and integration.

Rob possesses a Master’s Degree from DePaul University and holds a Leadership Certification from Northwestern’s Kellogg School of Management. He serves as the Chairman for the NRF CIO Council, as well as a board director of B&G Foods (NYSE: BGS).

Main Day One - eCommerce & Omni-Channel Growth Strategies

2:00 PM Case Study: Leveraging Physical & Digital Assets; Improving Customer Experience through BOPIS

Tractor Supply’s BOPIS program drives nearly half of the company’s online sales. BOPIS allows the opportunity for Tractor Supply to further support its rural lifestyle customers and to sell additional products when they come to pick up in-store, resulting in a sizable increase in the original online sale.  

BOPIS can be a tremendous sales driver and cost effective way to grow your online business. Tractor Supply’s SVP, Chief Information and Strategy Officer, Rob Mills, will discuss: 

•Setting up your site for BOPIS so that the option is crystal clear to your customers 
•Streamlining OMS for orders placed online to the store to be picked and packed 
•Ensuring that your stores are equipped from a staff and space perspective to handle online orders 
•Managing customer expectations by messaging the customer about their order status 
•Examining Curbside pick-up and other customer experience considerations 
•Determining if you should provide customer incentives for in-store pick up 

Check out the incredible speaker line-up to see who will be joining Rob.

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